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Customers aren’t faceless, interchangeable beings to R. L. Mark. Neither are our managers and employees. A variety of people from different backgrounds make us the company that we are today. For all of our differences, each of us lives and remains committed to our core operating principles and values that deliver tangible value to our clients.

Learn a little more about our leadership team here:

Richard Mark

Executive Chairman

founded the Company in 1986. Today he serves as the Executive Chairman of the Group. Under his leadership the company earned many awards for sales and service excellence and in 1998 he was chosen Ernst & Young’s “Entrepreneur of the Year” for Barbados and the Eastern Caribbean. He promotes strong ethical standards for business and through his involvement with Congress WBN trains and mentors business leaders with a focus on ethical business principles and practices. He has served as a Board Member and advisor to a number of community-based and international organizations. Richard is married to Jean and they have four married children.

Charmaine Waterman

Chief Executive Officer

has been with the company for twenty-one years. She has served as Accountant, Financial Controller and Group Financial Controller before being appointed CEO in 2007. She is an astute, ethical leader with insightful knowledge of the industry. With her strong database and workflow management skills coupled with her innovative thinking, she is successfully leading the Group’s transition from a hardware-centric reseller to being an integrated Print and Document Management Solution Provider. Charmaine, a certified Accountant, is currently pursuing a Doctorate in Business Administration at the University of the West Indies, while remaining actively involved in her church and community. Charmaine is married to Adrian and together they are raising their teenaged son.

Robert Goodridge

Manager - Customer Care & Business Development

has been with R. L. Mark for ten years. He holds an undergraduate qualification in Computer Engineering and Management Studies, from McMaster University, Ontario, Canada. His background in Information Technology is diverse spanning the Telecommunications sector, the Geographical Information System sector and the Print & Document Management sector. He has identified, developed, implemented and coordinated relevant Business Solutions internally and for external clients. Robert and his wife Sasha have been married for over 15 years, they have two daughters and two sons.

Joseph Charles

Manager - Customer Care & Business Development

has recently joined the R.L. Mark team as Manager – Customer Care & Business Development and brings with him a varied and accomplished professional career. He has served in both the financial and telecommunications sectors in a senior Communications and Marketing capacity. Before his move into Communications and Marketing, Joseph was a career banker for over 15 years with a wide range of senior managerial experience Retail Banking and Brand Management. He is a Business Management graduate of the John Donaldson Technical Institute of Trinidad and Tobago. Joseph and his wife Francine have been married for over 20 years and have been blessed with two beautiful children.

Wayne Bynoe

Solution Manager

joined the company in August 1990 as a Customer Relation Representative - Technical. He is a key member of the service team that established and maintains our exceptional technical reputation. Wayne’s vast experience, honed skills and multiple certifications make him an invaluable part of our leadership structure. In addition to his other responsibilities he is also a competent technical instructor. Wayne is the recipient of many service and other distinguished awards over the years. He is a man of strong faith, a part time farmer and an avid master footballer. He is married to Michelle.

Julian Grant

Solution Manager

joined the company in 1992 as a Customer Relations Representative Technical. Julian is a multitalented individual, who is proud to say that he has at some point, worn every hat short of CEO and Financial Controller at R. L. Mark. He has a strong Electronics background having attained distinctions in City & Guilds Electronics Servicing, is a Microsoft Certified Professional (MCP), CompTIA A+, Network + and PDI+. He is a keen basketball and motor sport fan and plays basketball recreationally once or twice a week. Julian has been married to his wife Ju-Anne for 24 years and they have two sons.